Refund & Return Policy

1. Return & Refund Overview

Most requests fall into one of the following categories:

Damaged, defective, or incorrect items.
Unopened returns for size or change of mind.
Opened or worn hosiery

Please review the relevant section below for details.

2. Damaged, Defective, or Incorrect Orders

We want to make things right when there is a problem with your order.

A qualifying issue may include:

A genuine manufacturing defect, such as a significant fabric, knit, or seam fault present before use.
Damage that occurred during shipping.
Receiving an item that differs materially from the product ordered.
Receiving the wrong size, color, style, or quantity due to a fulfillment error.

Please contact us within 7 days of the delivery date shown by the shipping carrier.

Include the following information:

Your order number.
A brief description of the issue.
Clear photos of the item and its original packaging.
For an incorrect item, a photo showing the product received and, where available, the packing slip or order details.

Please inspect your order as soon as it arrives, before opening or wearing the product whenever possible.

If the issue cannot be clearly shown in a photograph, please describe it in detail. We will review the information and assess the request on a case-by-case basis.

Once we have reviewed and confirmed the issue, we may offer one of the following solutions, depending on the circumstances and availability:

A refund for the affected item.
A replacement, where reasonably available.

For an issue caused by our fulfillment error or a verified product defect, we will explain any return or shipping instructions before asking you to send an item back.

You have to return an item unless our support team specifically instructs you not to do so.

3. Unopened Returns for Size or Change of Mind

We understand that you may occasionally change your mind or choose a size that is not right for you.

Subject to the conditions below, we accept return requests for eligible items within 14 days of delivery.

To qualify:

The item must be unused and unopened.
The original packaging must remain sealed and intact.
The item must be in its original condition.
All original tags, labels, and included accessories must be retained.
Proof of purchase, such as an order number, is required.

Please contact us before sending anything back. Once your request is reviewed and approved, we will explain the next steps, including the applicable return address and shipping arrangements.

Return shipping for an approved change-of-mind or sizing return is generally the customer’s responsibility, unless otherwise required by applicable law or agreed to by our support team.

We cannot guarantee that every fulfillment location can accept a return. Any return approval will be subject to the return instructions we provide.

4. Opened, Tried-On, or Worn Hosiery

Because our products are intimate apparel, we generally cannot accept returns or exchanges of hosiery that has been:

Opened from its original sealed packaging.
Tried on or worn.
Washed or cleaned.
Altered, damaged, or modified after delivery.

This policy is intended to maintain appropriate hygiene standards and protect the health and safety of our customers.

Please Inspect Before Wearing.

Hosiery is made from delicate materials and can be damaged by fingernails, rings, jewelry, rough surfaces, or improper handling.

We recommend checking the item for visible defects before trying it on and following any care and handling instructions provided with the product.

Damage that occurs during or after use, including runs, snags, or tears caused by handling or wear, is generally not considered a manufacturing defect. However, if you believe an issue existed before use, please contact us with details so we can review it.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

5. Return Authorization

All returns must be approved by our support team before shipment.

To request authorization:

Contact us with your order number and reason for the return.
Provide any photographs or additional information requested.
Wait for our return instructions before shipping the item.

Unauthorized returns may be delayed, refused, or unable to be processed.

Please do not send items directly to a manufacturer or supplier unless we have specifically instructed you to do so.

6. Refund Process

Once a return has been approved and any required inspection has been completed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Processing Times

Refund processing: 3–10 business days after approval, depending on the type of request and our processing procedures.
Bank or payment provider: Additional time may be required for your bank or payment provider to post the funds to your account.

The timing of the refund may vary depending on the payment method, financial institution, and circumstances of the transaction.

Original shipping charges are generally non-refundable for change-of-mind or sizing returns, unless the issue is caused by our error.

If a refund is approved for only part of an order, the refund will generally apply to the affected item or items.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to review cancellation requests received before fulfillment begins. However, we cannot guarantee that an order can be canceled once it has entered processing, been packed, or shipped.

8. Shipping Delays and Missing Packages

Shipping Delays

Delivery times may be affected by circumstances outside our direct control, including:

Carrier delays.
Customs processing.
Weather conditions.
Natural disasters.
Labor disruptions.
Other events beyond our control.

A shipping delay does not automatically qualify an order for a refund. However, if your order appears significantly delayed or there is a delivery issue, please contact us so we can review the available information and help where reasonably possible.

Packages Marked as Delivered

If tracking information shows that a package has been delivered but you cannot locate it, please:

Check the delivery location and surrounding areas.
Ask household members or neighbors whether they received it.
Contact the shipping carrier to report the issue.
Contact us with your order number and any information provided by the carrier.

We will review the situation and assist where reasonably possible.

9. Non-Returnable and Final-Sale Items

Unless otherwise required by applicable law, the following items are generally not eligible for return:

Washed or altered products.
Products damaged after delivery through improper handling or use.
Clearance or final-sale items, where clearly identified at the time of purchase.
Gift cards.
Customized or personalized products, where applicable.

A product’s final-sale status does not exclude remedies that may be required for defective or incorrectly supplied goods.

10. Chargebacks and Payment Disputes

If you have a concern about an order, we encourage you to contact our support team first so we can review the issue and work toward a resolution.

You retain any rights available through your payment provider and applicable law.

We will respond to payment disputes through the appropriate process and provide relevant order and transaction information when required.

11. Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact us:

Men Pantyhose Shop

Email: support@menpantyhoseshop.com
Website: Men Pantyhose Shop

When contacting us, please include your order number and a brief description of your request. Providing complete information helps us review your issue more efficiently.

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