Refund & Return Policy

1. Return Eligibility

Due to the intimate nature of hosiery and personal apparel products, returns are accepted only under the following circumstances:

The item arrives damaged or defective.
The wrong item was received.
The item received is significantly different from the item ordered.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original packaging.
Include all original tags, labels, and accessories.
Be reported within 14 days of delivery.

For hygiene reasons, we cannot accept returns of opened, worn, washed, or altered pantyhose, tights, stockings, or similar apparel products unless they are defective.

2. Non-Returnable Items

The following items are generally not eligible for return:

Worn or used products
Opened hosiery packages
Washed or altered items
Clearance or final-sale items
Gift cards
Customized or personalized products

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

We will review your request and, if approved, offer a replacement, store credit, or refund at our discretion.

4. Return Authorization

Before returning any item, you must contact us and obtain return authorization.

Unauthorized returns may not be accepted or processed.

Please do not send items back to the manufacturer unless specifically instructed by our support team.

5. Refund Process

Once your return request is approved and the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow:

3–10 business days for refund processing
Additional time depending on your bank or payment provider

Original shipping charges are generally non-refundable unless the return is due to our error.

6. Order Cancellations

Orders may be canceled only before fulfillment begins.

Because our products are fulfilled through third-party suppliers and manufacturers, orders often enter processing shortly after purchase.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible after placing your order.

7. Shipping Delays

We are not responsible for delays caused by:

Postal carriers
Customs processing
Weather conditions
Natural disasters
Labor disputes
Other events beyond our control

Shipping delays alone do not qualify an order for a refund.

8. Lost Packages

If tracking information indicates that a package has been delivered, we are generally unable to issue a refund for lost or stolen packages.

Customers should contact the shipping carrier directly and check with neighbors, household members, or local delivery offices.

We will assist where possible in investigating delivery issues.

9. Chargebacks

We encourage customers to contact us first to resolve any concerns before initiating a chargeback through their payment provider.

Unauthorized or fraudulent chargebacks may result in the suspension of future purchases.

10. Contact Us

For return requests or refund inquiries, please contact:

Men Pantyhose Shop

Email: support@menpantyhoseshop.com
Website: Men Pantyhose Shop

Please include your order number in all correspondence to help us assist you more efficiently.

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